FAQ

Frequently asked questions

What are the wands made from?


Our wands are made from chopsticks. We prepare the wood in our workshop. Each wand is indiviudally deisgned with glue, painted with acrylic, finished with a gold, silver or bronze metallic paint and finally sealed.




What colour wand can I have?


Our wands are painted in either black or brown acrylic with a gold silver or bronze metallic finish. However, we have recently launched a new range of wands... Brown or black wooden look. Silver, red, blue, green, purple, green and pink wands. We can create any colour combination. Please contact us prior to ordering for more information.




How much is shipping?


Shipping is personal to your order. We have set general shipping costs to reflect the price band and appropriate insurances from the Royal Mail guidelines. However if you want exact costs to ship to your country please ask. Costs depend on favours chosen, weight and destination.




What is the approximate turnover time?


Turnover time is approximately 10 business days (2weeks). If we experience high volumes of orders we will notify you straight away. If an order is required by a specific date let us know prior to purchasing.




Can I have a bulk discount?


A bulk discount of 10% can be given depending on amount of favours ordered. As our wands are handmade, time and quality is reflected in the prices.




What can my personalised label say?


Please let us know what you would like you label to say. We can fit approximetly 20 words onto your label. Or you can have a choice from our 4 wand descriptions. No copywrited material allowed.





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