Freddie's Favours is a family run business specialising in creating bespoke, fantasy and magical themed favours & gifts. If you have a special request contact us
Placing an order and product info
If an order arrives damaged please contact us with pictures of the item and the packaging so we can file a claim and send replacements out.
Orders that have been personalised cannot be returned or refunded as these cannot then be resold. Orders cannot be cancelled once an order has been started.
The following terms constitute our shipping policy..
All orders are processed within 10 business days.
Business days are defined as Monday to Friday and does not include bank holidays or weekends.
If we are experiencing a high volume of orders you will be notified of any delays straightaway. If orders are needed by a specific date or earlier than our stated time frame please contact us before ordering. Large wedding/party orders will be given an appropriate time frame for completion.
We follow the Royal Mail's Guidelines for shipping which is calculated based upon weight and value of your order. Please contact us for shipping costs or large orders.
We post internationally and can get accurate shipping costs and delivery time upon request. Please note import duties/taxes are the sole responsibility of the receiving customer.